kaliber.asia. Case Study · Zenyum
Internal design preview. Not for client distribution
Strong product-market fit was already there. What was missing: a structured playbook for scaling paid investment across very different SEA markets without losing efficiency.
Zenyum had achieved meaningful product-market fit across Southeast Asia. Customers were converting. The brand was building. But scaling paid investment across 5 very different markets. Singapore, Malaysia, Thailand, Philippines, Indonesia, was a different problem entirely.
Each market had its own price sensitivity, search behaviour, channel mix, and competitive dynamic. Replicating Singapore's playbook in Indonesia broke. Treating them all as one regional campaign broke even harder.
The internal team had the in-market knowledge. What they needed was a structured way to scale spend without watching efficiency collapse.
We classified each market by its commercial maturity and built the campaign architecture to match, instead of forcing one structure across all five.
SG and MY: scale-mode (proven funnel, push spend). TH and PH: efficiency-mode (still optimising the funnel before scaling). ID: discovery-mode (build the demand signal first). Each got a different playbook.
Google Ads as the primary scaling channel, built around branded + intent-led non-branded structures. Each market had its own bid strategy and conversion-value calibration based on local LTV.
Country-specific landing pages, payment options, and trust signals. Treating each market as its own commerce experience, not a translated version of Singapore.
Weekly performance review per market. Reallocate budget toward the markets pulling efficiency higher, not just absorbing more spend. Compound the winners faster.
The most mature market, Singapore, scaled Google investment 160%, the lower bound across the portfolio. Even where the channel was already established, there was significant headroom.
The fastest-scaling markets pushed Google investment 260% in the same two-month window. Headroom was unlocked where the old playbook had hit a ceiling.
All five markets maintained their efficiency targets through the scale-up. Performance didn't trade off against growth, the structure made both possible at once.